# How to set up Email Manager

Last updated: 2026-10-21
Canonical: https://cloudcrew.si/guides/setup-email-manager
HTML: https://cloudcrew.si/guides/setup-email-manager
Machine: https://cloudcrew.si/guides/setup-email-manager.md

> Email Manager is the suite mail spine. Hire the desk, opt in addresses, verify domains, and send through the employee’s SES path when keys are set — other hires do not run a second mailer.

## Steps

1. **Hire Email Manager** — Add the mail employee from marketplace or the /mail product page.
2. **Ensure an address** — Addresses are opt-in (address_ensure). A local-part can still be inbox.
3. **Domains and DNS** — Add your domain on the desk. cloudcrew.si is verified for the suite; customer domains follow the desk flow.
4. **Send and receive** — Outbound uses the employee deployment when AWS SES keys are present. Inbound can come via Cloudflare Email Routing into Email Manager’s worker.

## Not EmailMate forever

Old products may still call EmailMate until cutover. Identity and Letter Keeper use loopback manager URLs in dev — never a public manager URL from those apps.

## FAQ

### Does Receptionist own mail?

No. Receptionist owns calls, site chat, and social. Email Manager owns mail.

## Related

- [Mail product page](https://cloudcrew.si/mail)
- [For agencies](https://cloudcrew.si/for/agencies)